To understand what they needed to do to achieve their safety objective of “No Injuries”, Toll Domestic Forwarding undertook a Safety Culture Survey across a representative sample of locations throughout their businesses earlier this year.
In partnership with Toll Domestic Forwarding the team at Enhance Solutions spoke to around 160 people across 18 sites, including OH&S representatives, drivers, forklift operators and managers.
The questions we asked included “What does safety mean to you?”, “What currently works?”, “What currently doesn’t work” and “What does good safety culture look like, feel like and sound like?”
That information was then used to develop a safety vision and a three year plan for how to achieve the vision. The next extraordinary step that TDF took clearly illustrated their commitment to the goal of ‘No Injuries’ and the development of a strong, positive safety culture. The Divisional Human Resources Manager and the Divisional Director then visited their branches across Australia and New Zealand to give everyone in the business feedback on:
• What we heard you say
• What we have done
• What we are going to do
In total they visited 29 sites in Australia and 23 sites in New Zealand. They ran a total of 90 one hour sessions which touched the lives of 2,200 employees. What an incredible effort.
As a part of the program they have had a series of powerful posters made up which most sites now have on display.
One of the key messages gained as a result of the survey was the need to skill up the leaders in the business. In order to address this Toll DF have committed to a safety leadership program for all front line staff and above. During the latter half of 2011 they had already worked with us to put 164 of their people through leadership programs. What an incredible effort!